refund policy

Refund and Return Policy

Last Updated: September 18, 2026

At Coriva, your satisfaction with your bedroom furniture, bed frames, and mattresses is our top priority. We understand that purchasing furniture online is an important decision. This policy outlines the conditions, timelines, and procedures for returning items and receiving refunds.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your furniture is marked as delivered by the carrier to request a return. Requests submitted after this 30-day period cannot be accepted for a return, refund, or exchange.

Eligibility Criteria for Returns

To qualify for a standard return, your item must meet the following requirements:

The furniture must be unused, unassembled, and in the exact condition that you received it.
The item must be repacked securely in its original factory packaging, including all inner protective padding, hardware packs, parts, and assembly manuals.
Items that have been assembled, modified, stained, or altered in any way are not eligible for return.
You must provide a valid proof of purchase or your original Coriva order number.

Non-Returnable and Excluded Items

Certain items cannot be returned due to hygiene, safety, and operational standards:

Mattresses that have been unsealed, unwrapped from their protective plastic, or slept on.
Custom, special-order, or personalized bedroom sets.
Floor models, clearance items, or items marked as "Final Sale."
Gift cards.

How to Initiate a Return

Please follow these steps to begin a return:

Submit a Request: Contact our customer support team at support@coriva.com or call +1 330-795-3647 with your order number, the item name, and the specific reason for the return.
Receive Return Authorization: If your return meets our initial criteria, we will issue a Return Merchandise Authorization (RMA) number along with detailed shipping instructions and the designated warehouse return address.
Pack and Ship: Securely repack the item in its original packaging with all components included. Clearly mark your RMA number on the exterior label and dispatch the package using a tracked and insured carrier service.

Please note: Items returned without an approved RMA number will be rejected at our warehouse and returned to sender.

Return Shipping Costs and Fees

Defective, Damaged, or Incorrect Items: If your order arrives with factory defects, transit damage, or incorrect components, Coriva will cover all return shipping costs or arrange freight pickup at no charge to you.
Customer Remorse Returns: If you decide you no longer want the product, ordered the incorrect dimensions, or prefer a different style, the customer is responsible for the actual return shipping and freight transit costs.
Restocking Fees: We do not charge a restocking fee for approved returns received in their original, resellable condition.

Damaged, Defective, or Missing Parts Upon Arrival

Please inspect all furniture cartons immediately upon delivery before unpacking or attempting assembly.

If you notice damage:

Take clear photographs of the damaged shipping boxes, the carrier shipping label, and the affected parts.
Contact our support team within 48 hours of delivery at support@coriva.com with your order number and the images.
We will review your claim within 1 to 2 business days and promptly arrange replacement hardware, replacement panels, or a complete replacement unit at no cost to you.

Refund Process and Timelines

Once your returned item arrives at our fulfillment warehouse, our inspection team will review its condition within 3 to 5 business days.

Approval Notification: We will notify you by email once the inspection is complete and inform you of the approval or rejection of your refund.
Payment Credit: If approved, your refund will be processed immediately to your original method of payment.
Posting Time: It typically takes 5 to 10 business days for your banking institution or credit card issuer to officially post the credited funds back to your account statement.

Exchanges

The fastest way to exchange a product is to complete the return process for the original item under an approved return request. Once the return is accepted and processed, you may place a separate new order for your preferred style or size.