privacy policy

Last Updated: September 18, 2026

This Privacy Policy explains how Coriva ("we", "us", or "our") collects, uses, maintains, and discloses personal information gathered from users ("you" or "your") of the website coriva.com and any associated online store services.

1. Information We Collect

When you visit our store, browse bedroom furniture collections, or make a purchase, we collect specific categories of information:

Device and Browsing Information: Web browser type, IP address, device operating system, time zone, referring websites, pages visited, search terms used on our site, and cookie data.
Order and Transaction Information: Full name, billing address, shipping address, payment method details (processed via secure third-party payment gateways), email address, and phone number.
Customer Support Inquiries: Communication records, photographs of damaged items or packaging sent for claims, and customer service notes.

2. How We Collect Information

We collect personal information through several methods:

Direct Interactions: When you place an order, create an account, sign up for notifications, or contact our customer support team via email or phone.
Automated Technologies and Cookies: As you navigate our website, small data files (cookies, log files, web beacons, and pixels) automatically collect technical details about your equipment and browsing patterns.

3. How We Use Your Information

We use the information we collect for the following business purposes:

Order Processing and Fulfillment: To verify orders, process payments, coordinate freight and parcel delivery, issue invoices, and communicate shipping confirmations or tracking details.
Customer Service and Claims: To respond to questions, manage warranty and replacement requests, and process authorized returns.
Fraud Prevention and Security: To screen incoming orders for potential risk or fraudulent transactions.
Site Improvement and Analytics: To analyze customer navigation patterns, improve catalog presentation, and enhance overall store performance.
Marketing Communications: If you opt in, to send updates, product announcements, or seasonal promotions. You can opt out at any time using the unsubscribe link in our emails.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We share personal data only with trusted third parties necessary to operate our business:

E-Commerce Platform (Shopify): We use Shopify to power our online store. Shopify securely processes transaction data and hosts our store infrastructure.
Shipping and Logistics Carriers: We share delivery names, physical addresses, and contact phone numbers with freight carriers and ground shipping providers to arrange delivery appointments and transport orders.
Payment Processors: Payment transactions are transmitted directly to certified third-party payment gateways complying with PCI-DSS standards. We do not store complete credit or debit card numbers on our servers.
Analytics and Advertising Partners: We use analytics tools (such as Google Analytics) to understand how customers use our site and evaluate marketing performance.
Legal and Regulatory Compliance: We may disclose information if required to comply with applicable laws, respond to lawful requests, subpoenas, or protect our legal rights and customer safety.

5. Cookies and Tracking Technologies

Cookies help our website remember your cart contents, keep you logged in, and analyze site performance. You can manage or disable cookies through your browser settings; however, disabling certain cookies may limit your ability to use essential shopping functions, such as completing checkout.

6. Data Retention

When you place an order through Coriva, we retain your order information in our records for accounting, legal, and operational purposes unless and until you request the deletion of this information, subject to mandatory statutory retention requirements.

7. Children's Online Privacy

Our website and products are directed exclusively to adults. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that an individual under 18 has submitted personal information, we will delete that data promptly.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to request access to the personal data we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal data, subject to legal recordkeeping obligations.
The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any modifications will be posted directly to this page with an updated "Last Updated" date.

10. Contact Information

If you have questions regarding this Privacy Policy, your personal data, or wish to exercise your data rights, please contact our privacy compliance team: